FAQ
Frequently Asked Questions
Simple Answer to some common customer service question
What products does RIGID FITNESS offer?
RIGID FITNESS offers premium fitness equipment, gear, and accessories designed for fitness enthusiasts and athletes in the UAE and KSA.
Is it safe to shop on RIGID FITNESS.FIT?
Absolutely! We use secure payment gateways (TELR) and follow strict privacy policies to protect your personal information.
Where do you deliver?
We deliver locally within UAE and KSA.
How long does delivery take?
1-2 working days in UAE and KSA.
What are the delivery charges?
Flat rate of AED/SAR 20 per 5 kg.
Free delivery for orders above AED/SAR 150.
What payment methods are available?
We accept Visa and MasterCard online payment in both UAE and KSA.
What is your return policy?
You can return unused items within 14 days. Items must be in original packaging. Return shipping is at your cost unless we made an error.
How are refunds processed?
Refunds are made to your original payment method within 10 to 45 days, depending on your card issuer.
How do I exchange a defective product?
Contact us immediately, and we’ll arrange a free exchange for any defective or damaged item.
Can I cancel my order?
Yes, cancellations are allowed within 24 hours of placing the order.
What happens if my delivery is delayed?
We do our best to deliver on time. In case of any unexpected delays, you will be informed promptly. For any concerns, feel free to reach out to our support team.
How do I update my account information?
Log in to your account on our website and update your personal details through the account settings.
Do you offer loyalty programs or regular discounts?
Yes, we offer exclusive deals and coupons periodically. Stay connected via our website and social media platforms to enjoy them.
How can I reach customer service?
For any inquiries, please contact us at contact@rigidfitness.fit or through our Whatsapp Business +971502000747 for any questions or assistance.
RIGID FITNESS FAQ for orders, delivery and workout products
This FAQ page helps customers understand how to shop with RIGID FITNESS, what products are available and how support works before or after placing an order. The most common questions cover fitness equipment, workout accessories, delivery, payment, returns, exchanges and customer service.
RIGID FITNESS supplies practical fitness products for home workouts, gym training and daily exercise routines. Customers can browse resistance bands, hip bands, workout bands, yoga and exercise mats, mini treadmills, walking pads, gym gloves, skipping ropes, shakers, bottles, mini fruit blenders, electric protein shakers, sweat towels, muscle stimulators and recovery tools.
Customers shopping from the United Arab Emirates or Saudi Arabia can use the FAQ answers above to understand delivery options, order support and how to contact the team if they need help choosing a product. Arabic visitors can also use the translated Arabic pages, including the Saudi Arabia version, when they prefer to browse in Arabic.
For product selection, start from RIGID FITNESS categories or browse all RIGID FITNESS products. For support questions that are not answered here, use the contact page so the team can help with order details, delivery questions, product information or partnership requests.
The goal of this FAQ is to make shopping clearer before checkout and easier after purchase. If a question is related to product size, resistance level, payment, delivery timing, return eligibility or exchange support, check the relevant answer above first, then contact RIGID FITNESS if you need personal help.