FAQ
Frequently Asked Questions
Simple Answer to some common customer service question
What products does RIGID FITNESS offer?
RIGID FITNESS offers premium fitness equipment, gear, and accessories designed for fitness enthusiasts and athletes in the UAE and KSA.
Is it safe to shop on RIGID FITNESS.FIT?
Absolutely! We use secure payment gateways (TELR) and follow strict privacy policies to protect your personal information.
Where do you deliver?
We deliver locally within UAE and KSA.
How long does delivery take?
1-2 working days in UAE and KSA.
What are the delivery charges?
Flat rate of AED/SAR 20 per 5 kg.
Free delivery for orders above AED/SAR 150.
What payment methods are available?
We accept Visa and MasterCard online payment in both UAE and KSA.
What is your return policy?
You can return unused items within 14 days. Items must be in original packaging. Return shipping is at your cost unless we made an error.
How are refunds processed?
Refunds are made to your original payment method within 10 to 45 days, depending on your card issuer.
How do I exchange a defective product?
Contact us immediately, and we’ll arrange a free exchange for any defective or damaged item.
Can I cancel my order?
Yes, cancellations are allowed within 24 hours of placing the order.
What happens if my delivery is delayed?
We do our best to deliver on time. In case of any unexpected delays, you will be informed promptly. For any concerns, feel free to reach out to our support team.
How do I update my account information?
Log in to your account on our website and update your personal details through the account settings.
Do you offer loyalty programs or regular discounts?
Yes, we offer exclusive deals and coupons periodically. Stay connected via our website and social media platforms to enjoy them.
How can I reach customer service?
For any inquiries, please contact us at contact@rigidfitness.fit or through our Whatsapp Business +971502000747 for any questions or assistance.
